Privacy Policy

Aveniqx Healthcare Services ("we," "us," or "our") values your privacy. This Privacy Policy describes how we collect, use, disclose, and safeguard your personal information when you visit our website or use our home healthcare services. Please read this policy carefully. If you do not agree with the terms of this privacy policy, please do not access the site or utilize our services.

We are committed to protecting the privacy and confidentiality of your personal and health information in accordance with applicable federal and state laws, including the Health Insurance Portability and Accountability Act (HIPAA).

We may collect information about you in a variety of ways. This includes:

• Personal Data: Demographics and personally identifiable information (such as your name, mailing address, email address, and telephone number) that you voluntarily give to us when you request information or contact us.
• Financial Data: Billing information, insurance policy details, and payment card information necessary to process billing for our home healthcare services.
• Protected Health Information (PHI): Medical histories, diagnoses, care plans, and other health-related information necessary to provide personalized in-home healthcare services.
• Technical & Usage Data: IP addresses, browser types, operating systems, and page viewing behavior collected automatically when you visit our website.

Having accurate information about you permits us to provide you with a smooth, efficient, and customized experience. Specifically, we may use information collected about you to:

• Create, manage, and deliver your personalized home care and treatment plan.
• Process billing, verify insurance coverage, and handle claims with Medicare, Medicaid, or private insurers.
• Communicate with you regarding your appointments, care updates, or administrative notices.
• Respond to your inquiries, comments, or customer service requests.
• Conduct quality assurance reviews and improve our healthcare operations.
• Comply with applicable legal and regulatory obligations.

We do not sell, trade, or rent your personal information to third parties. We may share information we have collected about you in certain situations:

• Healthcare Providers & Caregivers: We share health details with physicians, therapists, pharmacists, and family members directly involved in your treatment and care coordination.
• Insurance Providers & Billing Agents: We share relevant medical and billing details to obtain payment for services.
• Business Associates: We may contract with trusted third-party service providers (such as IT support, billing services, or legal counsel) who agree to protect your data under strict confidentiality agreements.
• Legal Requirements: We may disclose information if required by law, subpoena, or to protect the safety and rights of our patients, staff, or the public.

We implement industry-standard administrative, technical, and physical security safeguards to protect your personal and health information. This includes secure electronic medical records (EMR), encrypted communications, secure servers, and access controls for authorized personnel only.

While we have taken reasonable steps to secure the personal information you provide to us, please be aware that despite our efforts, no security measures are perfect or impenetrable, and no method of data transmission can be guaranteed against interception or misuse.

We may use cookies, web beacons, tracking pixels, and other tracking technologies on our website to help customize the site and improve your browsing experience. Most browsers are set to accept cookies by default. You can adjust your browser settings to remove or reject cookies, but please note that doing so could affect the availability and functionality of our website features.

You have rights regarding the personal information we hold about you. You may request access to, correction of, or deletion of your personal data under certain conditions.

For your Protected Health Information (PHI), you have specific rights under federal HIPAA regulations, including the right to inspect and copy your medical records, request amendments, request restrictions on disclosures, and request an accounting of disclosures. Please refer to our HIPAA Notice of Privacy Practices for complete details on these rights.

We reserve the right to make changes to this Privacy Policy at any time and for any reason. We will alert you about any changes by updating the "Last Updated" date of this policy. Any changes or modifications will be effective immediately upon posting the updated policy on our website, and you waive the right to receive specific notice of each such change.

If you have questions, concerns, or complaints about this Privacy Policy or our privacy practices, please contact our Privacy Officer:

Aveniqx Healthcare Services
Attn: Privacy Officer
10280 Warfield Street
White Plains, MD 20695

Phone: (301) 232-7114
Email: info@aveniqxhealthservices.com